MoPower2U (“we,” “our,” or “us”) operates the MoPower2U mobile application (the “App”). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our mobile EV charging service.
1. Information We Collect
Personal Information
When you use MoPower2U, we collect:
- Name — To identify you as a customer
- Email address — For service confirmations and communication
- Phone number — To contact you regarding service requests
- Vehicle information — Make, model, color, and license plate number to identify your vehicle
- Location data — GPS coordinates to dispatch technicians to your location
Automatically Collected Information
- Device information — Device type, operating system version
- Usage data — Service request history, timestamps
- Location data — Real-time GPS coordinates when requesting service
2. How We Use Your Information
We use the information we collect to:
- Provide mobile EV charging services
- Dispatch technicians to your location
- Process payments for services rendered
- Communicate with you about your service requests
- Maintain service history records
- Improve our app and services
- Comply with legal obligations
3. Location Data
GPS Location: Our app collects precise location data (latitude and longitude) when you request service. This is necessary to:
- Determine your exact location for technician dispatch
- Calculate service area coverage
- Provide real-time technician tracking
Location data is collected only when you actively use the app to request service. You can disable location permissions in your device settings, but this will prevent you from using our service.
4. Camera Permission
Our app requests camera permission as part of the underlying technology framework. We do not actively use your device's camera to capture photos or videos. This permission may be requested by third-party libraries included in the app but is not utilized for any camera-related functionality.
5. Data Sharing
We share your information only in the following circumstances:
- With Service Technicians: Your name, phone number, vehicle information, and location are shared with our technicians to provide the requested service.
- With Payment Processors: Payment information is processed through Square and/or Stripe. We do not store your complete credit card information.
- Legal Requirements: We may disclose information if required by law, court order, or governmental request.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.
6. Data Security
We implement reasonable security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.
Your payment information is handled by PCI-compliant third-party payment processors (Square/Stripe) and is not stored on our servers.
7. Data Retention
We retain your information for as long as necessary to:
- Provide services you have requested
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
Service history is retained indefinitely for record-keeping purposes. You may request deletion of your account and associated data by contacting us.
8. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Opt out of certain data processing activities
- Withdraw consent for location data collection
To exercise these rights, contact us using the information below.
8A. How to Request Data Deletion
If you wish to request deletion of your personal data collected by MoPower2U, please contact us:
- Email: [email protected]
- Subject Line: Data Deletion Request
Include in your request:
- Your full name
- Phone number used for service
- Email address (if provided)
- Account number (if known, format: MP2U-XXXXXX)
We will process your request within 30 days of receipt. Please note that certain transaction and payment records may be retained for 7 years as required by law for tax compliance and legal protection purposes. All other personal data will be deleted upon verification of your request.
9. Children's Privacy
Our service is not intended for individuals under the age of 18. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.
10. Third-Party Services
Our app uses third-party services that may collect information:
- Google Maps — For location services and mapping
- Square/Stripe — For payment processing
These services have their own privacy policies governing their use of your information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy in the app and updating the “Last Updated” date.
Your continued use of the app after changes become effective constitutes acceptance of the revised policy.
12. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
MoPower2U
Website: https://mopower2u.com